Speakers:

Ledion Lico

Topic-Augmented Generation for Client Interactions

Date:

Tuesday, June 3, 2025

Time:

2:40 pm

Summary:

Customer interactions are a vital source of information for Paychex. With data coming from diverse sources such as phone calls, emails, chats, and surveys, deriving valuable information becomes challenging. The large volume of data complicates the information extraction process. Paychex has developed a model that combines clustering algorithms to identify the most similar groups of interactions. The model uses GenAI to determine representative topics in each group and employs neural networks for ongoing topic predictions to address this issue. This method allows Paychex to better understand and respond to customer needs, thereby driving success.

To Predict or To Optimize - Supply Chain AI

Date:

Tuesday, June 3, 2025

Time:

3:05 pm

Summary:

In the context of supply chain management, two crucial strategies are often employed: prediction and optimization. Prediction involves forecasting future outcomes based on historical data and key influencing variables, allowing for proactive measures in the supply chain. Optimization, on the other hand, seeks to find the most effective solution from a set of alternatives, often by maximizing or minimizing certain variables within known constraints, such as cost, time, or resources.

This session delves into the relationship between these strategies in the supply chain industry. In many supply chain decisions, predictions are used first, with optimization applied subsequently to assess different options under known conditions. The predict-then-optimize approach involves creating a predictive model first, followed by an optimization step. However, this separation can lead to less than optimal outcomes in supply chain efficiency. In contrast, the predict-and-optimize method incorporates cost considerations directly into the predictive model, aiming to enhance decision-making efficiency from the beginning.

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