Shashank Verma


Senior Vice President and Global Head of CX Transformation




Shashank is a seasoned technology and digital transformation leader. During his 14 years at EXL, he has been integral in leading digital transformation for leading enterprises. He is responsible for building and implementing the CX strategy and roadmap for digital innovation of front-office and customer-facing businesses, while leveraging data insights to understand the customers. He is versatile in leading and working with global teams and multicultural businesses. Prior to EXL, Shashank held management positions with Aviva Global Services, ebookers and Microland Limited.

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