The real meaning to Machine Learning algorithms are its real world impacts. There could be many different ways in which the customer experience can be enhanced. Businesses can analyze the customer preferences and history to tailor their services. Machine Learning algorithms also help in reducing the customer support time and curate smart checkins, checkouts as well as smart ordering, which in turn increases customer satisfaction. Basic customer enquiries could be handled by ML chatbots. Demand forecasting aids in improved availability of rooms for guests. Fostering a brand’s loyalty and providing a seamless stay to customers is what leads to a 5 star service in the hospitality industry.