As a UPS Manager of 43 years, Jack Levis witnessed tremendous change.  UPS became an Airline, a Global Logistics Player, and integral to the E-Commerce explosion. Of all the changes Jack witnessed, Data and Technology was arguably the largest and most impactful. As a Senior Director responsible for the Digitization and Advanced Analytics of Operations, Jack oversaw much of that technology transformation. The impact was tremendous with many hundreds of millions of dollars in cost savings while simultaneously providing additional services to customers.

In this talk, Jack will discuss lessons learned in successfully managing the breakthrough innovation.  While the tools, algorithms, and mathematics are important, he will also discuss the need for psychology in terms of culture, leadership, and change management. Using examples from his journey, Jack will describe Ten Steps to Innovation through Math and Psychology.