Rita Fuller

Driving Continuous Upskilling to Further New York Life’s Modernization Journey


Thursday, June 6, 2024


11:20 am


Phoenix Ballroom D


A modernization journey is underway at New York Life where we’re bending the company’s core around data, tech, and AI as partners and enablers to deliver exceptional experiences for our clients and agents. The arrival of Generative AI has been a catalyst moment as we work to leverage this nascent technology to further drive organizational transformation. As we continue to work toward systems-level disruption, today’s singles and doubles will build to homeruns. This requires a reboot of technology, process, and people.

From a people perspective, continuous upskilling is essential, particularly as it relates to embracing the power of AI and other new technologies. This talk will feature insights and lessons learned from leading a variety of learning initiatives for New York Life’s employees over the past seven years. This includes the rollout of workshops, learning pathways, expos, hackathons, gamification and other formats and methods to create engaging and effective learning experiences that:

  • meet employees where they are in terms of expertise and interest
  • dispel concerns, particularly concerning GenAI
  • generate excitement among employees
  • motivate and reward learners and incentivize others to join

Those seeking new ideas and inspiration for learning initiatives are sure to come away with applicable tips and strategies.

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